Technology Leadership
and Advisory Services for Small & Medium Businesses and Not-for-Profits
CLIENTS
WE KNOW SMBs
We focus on small and medium businesses and not-for-profits.
We understand the unique challenges these organizations face.
WE FOCUS ON SMBs
Generally, 20-200+ employees, but we can help smaller or larger organizations, particularly for specific projects
THE POWER OF TECH
Regardless of your business, enhanced technology and modernized business processes improve sales, operations, customer service and finance
FOCUS ON YOUR BUSINESS
Professional help to drive technology while you focus on running your business
TECH EXPERTISE
Whether you handle technology yourself, have staff or outsource, we can help
DO YOU RECOGNIZE ANY OF THESE SITUATIONS?
Your staff fell for a phishing scam or you've been hit by ransomware
Your staff are now working from home and need support
You can't access the sales, inventory or financial information you need
You're not receiving the level of service you need from your IT vendors
You're using old systems that you know are inefficient
You can't plan, budget and manage IT costs
You've never tested your backup or business continuity solutions
Your operations will fail with the loss of internet service or power
CAN YOU SEIZE THESE OPPORTUNITIES?
Changing customers' or staff expectations
Leveraging new sales channels where your customers are
Eliminating manual, paper-based business processes
Strong reporting & business intelligence based on clean, timely data
Cost reduction by eliminating old, expensive legacy solutions
OUR SERVICES
PROJECT-BASED SERVICES
From information security improvements, to outsourcing IT, to systems implementations, engage us on a project basis to complete critical activities:
Software Selection & Implementation
IT Practice Assessment
Cyber Security Assessment
IT Vendor Review
Business Process Improvement & Automation
Mobile App Development
Identification of Cost Saving Opportunities
ON-GOING SERVICES
While you don't have the need for a full-time IT leader, we can provide service on a part-time basis at a fraction of the cost of a full-time CIO:
IT Strategy & Roadmap Development and Oversight
Annual IT Budgeting and on-going budget management
IT Staff Management
IT Vendor Management
IT Project & Portfolio Management
Cyber Security Training
INTERIM CIO
We can step in and act as your IT leader if you have a gap with your full-time CIO/VP/Director role
ABOUT US
Michael Gladstone
Email: Michael@PinnacleCIO.com
Michael has been an IT leader and professional for more than 20 years. For over 10 years, he has built on his large enterprise IT leadership experience to right-size solutions for the unique needs of the SMB space. Michael understands the unique challenges of the small & medium-sized businesses and not for profit space.
Michael has experience successfully delivering technology solutions that enable companies to transform how they operate and meet customers’ and staff’s changing expectations. His experience has encompassed IT Infrastructure, Applications, Information Security, IT staff management, IT vendor management and IT procurement. He is a trusted advisor to his clients, acting as the ‘man in their corner’. With his connections in the technology industry, Michael is able to bring the right people to the table to deliver the right solutions.
Michael has a BSc in Computer Science and an MBA in Strategy.
RESOURCES
There's a significant shortage of technology education for SMBs and not-for-profits. We believe it's important to provide you with access to key information about how technology will affect your business.
The Ransomware attack that turned in to a horror story
A truly horrifying story that begins with staff opening a simple email attachment that then spirals due to a number of IT failures.
A Cyber Security Guide for Small & Medium Businesses
Not too long ago, SMBs believed they were not targets of cyber attacks. But with attackers now often seeking money rather than corporate data, SMBs are certainly not exempt.
A program of the Canadian Government, CyberSecure Canada is the country's cybersecurity certification program for small and medium-sized organizations. Certification provides your customers, suppliers, investors and partners confidence that the information they share with you will be secure.
Are you ready for the Data Age?
For years we've been saying that every company is a tech company. But are you ready to take advantage of all the data that will be streaming your way, and to turn it in to actionable information?
The Business Development Bank of Canada identifies a number of areas to review in improving your technology platform.
Fatality linked to Cyber Attack
A recent cyber attack caused such disruption to a hospital's system that it was directly linked to a fatality. If this doesn't encourage you to review your cybersecurity risks, what will?
COVID did not crush the future; it merely brought it forward
Can you take advantage of the opportunities, and watch for the threats, brought on by COVID as identified by RBC.
How NOT to manage staff when they're working from home
Yes, managing staff is different when they're working from home. No, you should not be monitoring them the way these companies are.
TechSoup Canada for deeply discounted technology
If you're a Canadian charity or not-for-profit, TechSoup offers an incredible amount of technology at deeply discounted prices.
Email: info@PinnacleCIO.com
Tel: 647.483.4067 (Toronto)
Tel: 754.333.4067 (Fort Lauderdale)
For any general inquiries, please fill in the following contact form:
CONTACT
PinnacleCIO